Privacy Policy

1. Data We Collect

We collect:

Account data: Email address, hashed password, name
Session metadata: Session names, connection status, phone numbers when connected
Message logs: Message content, recipient, timestamps, delivery status (retained 30 days)
Webhook logs: Event payloads, delivery attempts (retained 30 days)
Activity logs: API usage, login events (retained 90 days)
Billing data: Payment method tokens (via Stripe/Paymob), subscription status

2. How Data Is Used and Stored

Data is used to operate the service, process payments, deliver webhooks, and improve our platform. We store data on secure servers and use industry-standard encryption for sensitive information. Session credentials are encrypted at rest.

3. Retention Periods

Message logs: 30 days
Session logs: 30 days
Webhook logs: 30 days
Activity logs: 90 days
Account data: Until account deletion
Payment records: Retained per legal requirements (typically 7 years)

4. Your Rights

You have the right to:

Export: Request a copy of your data
Deletion: Delete your account and associated data (payment records retained per law)
Rectification: Update or correct your personal data

5. Third-Party Services

We use the following third-party services:

Stripe: Payment processing
Paymob: Payment processing (where applicable)
Resend: Transactional emails
Railway: Hosting infrastructure
Cloudflare R2: File storage (media uploads)

Each service has its own privacy policy. We recommend reviewing them.

6. Data Requests

For data export, deletion, or other privacy requests, please contact us through the contact information provided on our website. We will respond within 30 days.